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Communications

When two organisations come together in a new arrangement, they will need clear channels of communication with all parts of the network as well as between the network and its external partners.

The communications and relationships involved in this new way of working are inextricably linked. Both should be two-way and given priority so that people have the right information to do their jobs and so provide optimal care to patients. Staff working at the new site(s) must be made to feel a valued part of the network and external partners must be clear about the new arrangements.