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Patients as partners

The voluntary, community and social enterprises (VCSE) sector plays an important role in improving health outcomes by working in partnership with healthcare organisations to not only deliver services but also shape their design. A key role is ensuring the voices of patients and carers are heard and understood.

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NHS England is committed to co-designing national strategies with VCSE organisations and legislation and strategy documents such as the Five Year Forward View 2014, have promoted the role of VCSE organisations in improving outcomes.

And since August 2016 all organisations which provide NHS care or adult social care are required to follow the Accessible Information Standard which is designed to ensure that people who have a disability, impairment or sensory loss receive information they can access and understand.

“I found that talking about and sharing my experiences was incredibly liberating – it was therapy like no other.  I’d not expected it to feel so good and positive; I’d just wanted to get my story across.”

Patients as partners