How do levels of trust and confidence in your brand compare with the local provider with whom you are considering partnering?
Correct!
Wrong!
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Step 2: Understand your patient interaction baseline
Seek examples of patient experience, engagement and involvement in your existing service. Map them against the patient interaction framework. How do you measure up?
Correct!
Wrong!
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Step 3: Co-design your networked care service with existing patients
Do you have access to patients or patient groups/service user groups who can help you design the networked care service?
Correct!
Wrong!
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Step 4: Make sure patient experience is right
How confident are you, on a scale of 1-5 (1= very confident 5= very confident) that you have consistent patient experience across your service?
Correct!
Wrong!
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Step 5: Harness as much patient participation as you can
To what extent do you share best practice in patient participation across your networked service?