Step 1: Get to know your brand

How do levels of trust and confidence in your brand compare with the local provider with whom you are considering partnering?

Step 2: Understand your patient interaction baseline

Seek examples of patient experience, engagement and involvement in your existing service. Map them against the patient interaction framework. How do you measure up?

Step 3: Co-design your networked care service with existing patients

Do you have access to patients or patient groups/service user groups who can help you design the networked care service?

Step 4: Make sure patient experience is right

How confident are you, on a scale of 1-5 (1= very confident 5= very confident) that you have consistent patient experience across your service?

Step 5: Harness as much patient participation as you can

To what extent do you share best practice in patient participation across your networked service?