NHS Logo

Improving networked care

Organisational priorities

For optimal progress, patient engagement must be an organisational priority, with senior leaders taking an active interest in embedding processes like EBCD across the organisation. Co-design work needs a ‘home’ in its host organisations. Related to this is the importance of getting the right people involved and trained in the co-design process. This is critically important to the chances of success.

External factors can be a powerful driving force.  The CQC’s ‘caring and responsive’ requirement, for example, can be evidenced by the use of EBCD and this can be a convincing argument in favour of its adoption.

Sometimes practicalities interfere. One team was in the middle of moving to allow for refurbishment: they saw the timing of the project as unhelpful.