- Ensure a standard quality of data is collected from all sites which is clear, widely available and used to make decisions.
- Particularly crucial are clinical audits for basic practice standards, site-specific outcomes, adherence to policies and protocols and patient reported outcomes.
- Be wary of data aggregated across the network – make sure it is collected for each site.
- Ensure nurses and admin teams complete audits and compare the results with recognised standards.
- Use consistent templates for reviewing and managing quality and safety and triangulate data on complaints, experience and incidents.
- Ensure data is used to show that senior staff are identifying, acting on and learning from incidents and adverse events.
- Regularly report to the board on quality and safety in an accessible format suitable for trust-wide dissemination.
- A good electronic patient record with audit and a patient management system will be needed across the network to enable live monitoring of performance, activity and outcomes.
“Core outcomes are good but need to be site specific and shared between sites.”
“Nurses and admin teams need dedicated time to do audits and research.”